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Clients can and do control our very lives. Understanding and controlling client expectations, conduct and reactions defines the successful counselor. Mike Cash has carved a stellar career by guiding clients — both heavyweight commercial powerhouses and simple folk who never thought they’d need a lawyer — through the legal system with tactful elegance, but always on defined terms that nullify the most feared aspect of any proceeding . . . surprise. No matter how well prepared, clients are human. No matter how calm they appear at the outset, they all bring with them the fears, expectations and anxiety that go along with needing a lawyer. Cash knows the dangers and frustrations of having to deal with unreasonable and outraged clients. He has developed tactics to deflect their anger and re-channel their focus to keep them on the path to successful resolution of their matters. Sometimes, even with the best guidance, however, the wagon busts loose from the team. The simple advice is… get off the wagon. Cash provides you with methods he has successfully employed to identify when it’s time free himself and his firm from rogue clients in a manner that meets your professional and ethical obligations (“doing right” for the client); retains your professional stature (doing right for you); and even heightens your value in the legal community (leading to more, better clients!). A day with Mike Cash is always enjoyable. The control and confidence you gain in this short period will make every day more enjoyable and will make your career more pleasant and successful. It’s guaranteed! Program Outline & Schedule (3 hours)[Part I: 90 Minutes] Finding and Landing Clients – A 10-Step Approach [15 minute break] [Part II: 90 Minutes] The Care and Nurturing of Clients - There can only be two kinds of clients
Problem Solving 101 What would you tell your mom? Devil’s in the details … Find it early! Retainers – the hows and whys
[Adjourn]
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