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Defining and resolving problems is at the heart of our system of law. In this interactive and dynamic course, Lydia Quarles provides guidance, offers and demonstrates the tools, and then puts you into a position to practice new skills to readily identify specific problems with people and situations and then to make them go away. Learning the tested and validated skills of problem solving and practicing their replication so that they become part of your very being will help you resolve more cases with more speed and better results.
Your ability to solve problems goes far beyond the general – solving the big problem of your client, though. You will be able to immediately use the skills you will learn during this fast-paced day to:
- Assist your clients in recognizing their real legal problems.
- Take a pro-active course in obtaining necessary discovery.
- Develop a witness's ability to deflect rather than personalize.
- Hear the concerns of the tribunal so that you can address them amply, appropriately, and in a timely fashion.
- Address and deflect personnel problems with your litigation team, your office staff, and business associates.
In addition, Quarles will address your need to recognize and practice safely and ethically among a culturally diverse group of clients, opponents & third parties.
You can never predict with certainty when or where strategic or advocacy problems will arise. After attending Problems Solved, though, you will be ready to confront them head-on with solid techniques that you have practiced – techniques that work across the broad spectrum of potential problems. In short, you will be an effective Problem Solver and that makes you a more valuable, effective and successful counselor! Program Highlights- Discover the building blocks of successful problem solving
- Learn active listening techniques
- Recognize how your own emotions try to hide problems
- Practice new skills which will make you a more valuable asset!
Program Outline & Schedule(4.5 hours, including 1 ethics) [Part I: 60 minutes] - Conceptual Understanding of Essential Problem Solving
- Building Trust
- Communicating Effectively
- Facilitating
- Validating
- Reality Testing
- Reaching Consensus
- The REAL Key to Effective Communication: Listening
- Characteristics of Listening that Promote Consensus Building
- The Role of the Listener in Problem Solving
[15 minute break]
[Part II: 90 minutes] - Dealing with Difficult Emotions
- Understanding the Vocabulary of Feelings
- Understanding the NEED TO TALK
- Understanding Diffusing Tactics
- Skill Building I
In the two Skill Building sessions, you will interact with the instructor and colleagues in order to exercise skill development to achieve positive results in problem solving.
[Lunch]
[Part III: 120 minutes] - Skill Building II
- Cultural Sensitivity: Elephant in the Room?
(The Ethics Hours)
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